Frequently Asked Questions

How Often Should Carpets, Be Cleaned?

Most manufacturers recommend that carpets be professionally cleaned every 12  months. However, if you have pets, children or are subject to allergies you may need to have carpets cleaned more frequently.

Maintenance Clean

Is your Due carpet cleaning time where soiling is not visible?

Restoration clean

Is when Carpet has not been cleaned for a long period and is heavily Soiled and visible

Singles or Couples every 12 months

People with pets every 3- 6 months

Families with children every 3 Months

Why Should I Clean My Carpet?
The main Reason you should have carpets cleaned is for health, but all too often, we only clean them for appearance reasons. In addition, you should have them cleaned to maintain the life of the carpet.
What Is The Difference Between DRY CLEANING And STEAM CLEANING?

STEAM CLEANING, which the world’s leading carpet manufacturer Shaw Industries recommends, uses a process where cleaning agent is applied to the carpets with a sprayer and then extracted with a hot water rinse into a holding tank. This method of cleaning removes all residues and gets deep down into fibres. Dry cleaning uses a rotary machine where a pad is applied to the bottom of. The carpet can be sprayed with solution or the pad can be soaked and squeezed slightly before putting the pad on the driving brush and buff the carpet. This pad absorbs limited dirt. Shaw Industries recommend in their maintenance brochure that this type of method NOT be used on carpets as it leaves soapy residue and may distort some types of fibres.

How Long Does The Carpet Take To Dry?

So, you’re getting your Carpets cleaned
How long will my Carpet Take to dry?
Maximum of about 2 Hours
We Have
high suction which ensures we remove all the dirty water
high heat which kills germs and ensures carpet will be almost dry when we leave

 what we Need from you
Is to get the place warm
because we won’t get any evaporation below 10 degrees,
Example turn heating on close windows. Note if this is not possible please advise

There are a lot of variables. Humidity, density of carpets, cold or hot days, and air flow all have effects on this. As a rough guide, you can expect your carpets to be dry in about 2hrs. However, they can be walked on virtually straight away as long as you have clean soles.

Can All Stains Be Removed?
Unfortunately, some stains are permanent and cannot be removed. We will advise you upon booking as to which ones you may have that can be corrected.
What Guarantee Does RNS Carpet Cleaning Provide?

If you are unhappy with the clean, we will re-clean the carpet for you. If you are still unhappy, we will refund your money.

Refer to RNS Guarantee for more details

RNS Quality Guarantee

Here at RNS Carpet Cleaning, we guarantee to carry out all our jobs based on Australian new-Zealand Standards AS/NZS 3733 and International standards represented by IICRC “institute of inspection cleaning and restoration certification” The IICRC is a certification and standard-setting non-profit organization for the inspection, cleaning and restoration industries. In partnership with regional and international trade associates, the IICRC serves more than 25 countries with offices in the United States, Canada, United Kingdom, Australia, New Zealand and Japan., All our technicians are trained by Jena Dyco International, the premier Australasian IICRC training provider for the specialised cleaning and restoration industry.

We at RNS have developed a system that strives for perfection that is used in our practices.

Our Guarantee to you our customers is to carry out each job within our system based on our training to very highest standard, which guarantees attention to detail and quality if we fail to meet these areas the following will occur to correct the issue.

We will first go over all job details and question asked by technician

We then ask question relating to issue then we will organize to inspect problem ASAP, your option are as follow we will re-clean and try to correct problem free of charge if you are still not 100% happy we will refund your money.

How Often Do I Need My Upholstery Cleaned?
Normally every 12 months, however more regularly if needed.
Does Regular Steam Cleaning Wear The Fibres Of My Carpets?
Dirt acts as an abrasive when trapped in your carpets causing it to wear prematurely. Regular Steam cleaning protects your investment.
Do I Need To Move My Furniture?

Our Policy with Furniture is as Follows
We clean around main items of furniture eg: beds tv cabinet lounge anything that doesn’t move
We don’t clean beside these items then move it onto the WET carpet we have just cleaned
For occupational health and safety reasons,
our technician will not move large TV cabinets, china cabinets and heavy items.
If this is an issue please organise before booking to have all furniture moved off carpet
We will help you move light furniture. We advise that you move any breakables and knickknacks, which may be lying around. In addition, that we recommend that no furniture be placed, back onto carpet, that is not 100% Dry.

We do Place Protective carpet Squares under the feet of some items.

What Is The Difference Between A Spot And A Stain?
A spot is a superficial substance that is on the external of the fibre, such as dirt, grease, food etc. A stain is more advanced and depending on the type may be correctable or not.